Carrier problems, public holidays, peak periods and customs inspections can all push delivery beyond the estimates above. If your order has not arrived 2–3 business days after the estimated delivery date, please get in touch and we will look into it for you.

Orders produced and delivered within the same country do not incur customs fees. International orders, or shipments sent across country borders may be subject to customs duties, import taxes, or local handling charges. If any international tariffs or customs fees are triggered, they are determined by your local authorities. These costs are not included in the checkout price and are the responsibility of the recipient.

When your order is dispatched, its status changes to shipped and you receive a tracking link so you can follow it to your address.

Please check your address carefully before completing your order. Because production begins quickly, we cannot always change an address after an order is placed. Parcels returned as undeliverable because of an incorrect or incomplete address may require you to pay the cost of reshipping.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

If anything about your delivery is unclear, please contact us through the contact form and we will help.